As a UL Lafayette professional writing alumni, ASU technical communication student, and a technical writer with 3 years of hands-on experience, I’ve been able to create a diverse range of samples for my portfolio. This page provides some of the many technical documents and projects I’ve completed. Click the underlined text to view each document.

Portfolio Sample List

Charter – STEP Grant Council Charter edited by me to fit proper format requirements.

CRM Reference Guide – A quick reference employee guide created to support CRM training using Microsoft Outlook.

Onboarding Process – Desktop procedure developed to support the employee and contractor hiring process at WestRock.

Producer Contracting Benefit Change Policy – Departmental policy created to ensure BCBSLA employees are processing benefit changes.

Producer Contracting Benefit Change Process – Step-by-step instructions detailing the process of inputting benefit changes into the system.

Producer Contracting Style Guide – Style guide developed for creating future producer contracting departmental policies and procedures.

Requesting Payment in JD Edwards Table – Cheat sheet created as a point-of-reference for experienced JD Edwards users at WestRock.

Requesting Non-PO Payment in JD Edwards Reference – Quick reference guide developed to provide an in-depth explanation of the process for WestRock employees.

Sales Support Locating Group Level Information Process – Departmental step-by step created to ensure sales support employees can locate group information.

Spreadsheet Training Guide– A  reference guide created to ensure Blue Cross employees are inputting information into the Group Sales Enrollment Spreadsheet correctly.

Utah Law Flyer – A campus flyer designed as class project to successfully display state laws pertaining to alcohol in an easily digestible format.