Résumé

Click Here to view Lauren Jeanminette’s Resume

Career Summary

Technical writer with a MS in technical communications, a BA in professional writing, and 4+ years of technical writing experience. Excellent communication, research, and writing skills. Talented writer capable of using computer and technical skills to complete tasks in deadline-driven environments. Excels in learning and mastering new information quickly.

Education

Arizona State University: MS in Technical Communication (2019)

University of Louisiana at Lafayette: BA in English, Professional Writing Concentration Minor in Business (2016)

Relevant Skills

Computer Skills:

  • Content Management
  • Google Docs
  • HP Quality Center
  • InDesign
  • Microsoft Dynamics CRM
  • Microsoft Office Suite
  • Photoshop
  • Quality Assurance
  • Salesforce
  • ServiceNow
  • SharePoint
  • SnagIt
  • Survey Monkey
  • WIKI
  • Windows & Max OSX Systems
  • WIX
  • Word Press

Additional Skills:

  • Adaptability
  • Communication
  • Collaboration
  • Critical Thinking
  • Decision Making
  • Research
  • Time Management
  • Writing

Experience

The Home Depot: Knowledgebase Administrator (2019 – Present)

Develop, maintain, and publish articles for the entire life cycle of a job to the Salesforce knowledgebase. Participate in observations of specific processes to develop a broader understanding about a topic. Maintain constant communication with leaders and stakeholders to complete timely revisions of documents. Create how to’s, playbooks, standard operating procedures (SOP), and presentations in a fast-paced, constantly changing environment.

Key Accomplishments:

  • Develop documents by identifying the audience and anticipating their needs, questions, and problems.
  • Collaborate with Training Specialist to design SOP review and Knowledge courses.
  • Facilitate focus groups to gather feedback on the usability of the knowledgebase.

The Home Depot:  Technical Writer Contractor (2018 – 2019)

Reviewed process flows to create and edit ordering, scheduling, and install SOPs for the customer service department. Coordinated with SMEs to finalize documents and post them to SharePoint. Improved the documentation approval workflow.

Key Accomplishments:

  • Revamp the SOP template to create a user-centered design.

Serta Simmons Bedding: Service Desk Technical Writer Contractor (2017 – 2018)

Author IT best practices, technical processes, requirements, FAQs, and end-user documentation for the help desk knowledge base in ServiceNow. Developed a documentation template and managed all publishing.

Key Accomplishments:

  • Contributed to design meetings by interacting with SME’s, developers, and IT managers.
  • Created IT Service Desk training material and software documents to increase employee productivity.

WestRock: Technical Writer Contractor (2017)

Worked with SMEs to edit and develop processes for an accounts payable team. Created test scripts for updates to JD Edwards functionality. Used online communication tools to reach goals while working remotely.

Key Accomplishments:

  • Developed over 15 desktop procedures for accountants, account processors, and approvers.
  • Created test scripts for updates and changes to JD Edwards functionality within strict deadlines.

Talent Inc. Top Resume: Freelance Writer (2016 – Present)

Research, write, and edit client résumés to optimize their job search process. Work under pressure and strict deadlines while maintaining a friendly, positive, and flexible attitude. Collaborate with customers to redefine their professional brand within Journalism, Business, Skilled Trades, Academic, and Financial industries.

Key Accomplishments:

  • Developed and analyzed 75+ résumés, CVs, and LinkedIn profiles for North American, South American, and Canadian clients.
  • Frequently received 5-star customer feedback ratings for completed projects.

Blue Cross Blue Shield of Louisiana: Contract Technical Writer (2016- 2017)

Created, edited, and published operational policies and procedures to SharePoint. Interviewed SME’s to translate technical information to non-technical users. Ran test runs using HP Quality Center and created CRM training documents.

Key Accomplishments:

  • Increased productivity by developing 60+ internal policies and procedures and document style-guides.
  • Formed a business plan and presentation to communicate potential changes within regional offices.

UL Lafayette: Office of Step Support Technical Writer (2015 – 2016)

Wrote articles for the UL Lafayette OSS newsletter and website regarding campus software and technology. Composed business proposals, non-profit grants, instruction manuals, and an employee handbook. Edited technical and creative documents before being finalized. Performed extensive research by conducting interviews, taking surveys, and exploring information online.

Key Accomplishments:

  • Assisted with the creation of the STEP website after participating in a CMS training course.
  • Worked with computer science students to understand and write informative articles on VDI.

Coursework 

Graduate

  • Content Management & Topic-based Authoring
  • Technical Communication
  • User Experience
  • Technical Editing
  • Social Media in the Workplace
  • Visual Communication
  • Web-Authoring
  • Grant & Proposal Writing
  • Teaching Technical Communication

Undergraduate  

  • Technical Writing
  • Professional Writing
  • Professional Editing
  • E-Publishing
  • Writing for Business
  • Document Design